7-Day Return Policy:

This appears to be a set of terms and conditions for a jewelry company’s 7-day return policy and lifetime buy-back policy. The policies apply to customers in India only and have several restrictions and requirements. Here is a summary of the key points:

• Customers can return products within 7 days of delivery for a refund or exchange.
• The product must be returned in its original packaging and accompanied by any relevant certificates.
• The maximum value of the product being returned is Rs.50,000 for diamond jewelry and Rs.1,00,000 for solitaires.
• Customized jewelry is not eligible for returns.
• The product must be in its original condition, and any signs of wear or damage may result in the return being rejected.
• The refund amount will be 100% of the actual amount paid, minus any coupons, discounts, or promo codes used.
• If you have taken the jewellery, please return it to the original location from which it was acquired, whether it’s our franchise or store. 

Lifetime Buy-Back Policy:

• The company offers a buy-back policy for solitaire and solitaire jewelry purchases.
• Solitaire diamonds can be bought back at 80% of the prevailing market value, up to a limit of Rs.300,000.
• Solitaire diamonds over Rs.300,000 can be listed for sale on the company’s website at a price set by the customer.
• The company also offers a lifetime buy-back for solitaire mounts, with different rates for plain gold mounts and studded mounts.
• The product must be in its original condition, and any signs of wear or damage may result in a reduced buy-back amount.
• The prevailing market value will be determined by the company and may be subject to change based on quality inspection.
• Shipping charges for buy-back transactions are borne by the customer.
• The prevailing market value in all cases will be solely determined by carat wheel and its decision will be final and binding for all parties concerned. 
• If you have taken the jewellery, please return it to the original location from which it was acquired, whether it’s our franchise or store. 

It is important to note that both policies have several restrictions, including limitations on the maximum value of products eligible for returns or buy-backs and exclusions for customized jewelry, international orders, and certain types of diamonds. Customers should review the full terms and conditions carefully before making a purchase. 

LIFETIME EXCHANGE

The Lifetime Exchange policy of the Company allows customers to exchange any product purchased from the Company, even after 7 days, for a new product of their choice. However, there are certain conditions and limitations that apply to this policy.

Solitaire diamonds can be exchanged at 90% of the prevailing market value, subject to a limit of Rs. 300,000. Diamond jewellery can be exchanged at 90% of the prevailing market value after deducting the making charges, subject to a value limit of Rs. 3,00,000. Jewellery products consisting of both diamonds and gemstones can be exchanged at 85% of the prevailing market value after deducting the making charges, subject to a value limit of Rs. 3,00,000. All solitaire mounts can be exchanged at 80% of the prevailing market value of side diamonds and the prevailing market rate of gold after deducting the making charges.

The prevailing market value in all cases will be determined solely by the Company, and its decision will be final and binding for all parties concerned. The product should be accompanied by the Original Product Certificate, and submission of the invoice is optional for all exchanges under the Lifetime Exchange Policy.

If any Coupon, Discount, or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount, or Promo Codes, as applicable. The Company reserves the right to change the lifetime exchange amount of the product based on the Quality Inspection. Shipping charges under the Lifetime Exchange policy shall be borne by the customer.

All customised / engraved jewellery products cannot be exchanged under the Lifetime Exchange policy. 3% GST (or the prevailing rate) will be deducted from the value of the exchange for all products.

Please note that the Lifetime Exchange policy is not applicable for international orders and Diamond Packs. Additionally, it is not valid for any solitaire diamonds that are M colour or below, I1 clarity or below, Strong or Very Strong Fluorescent diamonds, fancy coloured diamonds or for brown, green, and milky diamonds if the information regarding such a diamond has been provided to the customer at the time of placing the order.

If you have taken the jewellery, please return it to the original location from which it was acquired, whether it’s our franchise or store.

 

SHIPPING AND INSURANCE

SHIPPING WITHIN INDIA

CARAT WHEEL offers FREE SHIPPING on all products within India. We fully insure each and every order right until it reaches you and we request all customers to inspect the package for any signs of tampering or damage before receiving or signing the receipt. At the time of delivery, the recipient may be asked to provide a valid photo ID proof to collect the product.

We have tied-up with the most reliable logistics partners, including Blue Dart and Sequel Logistics amongst others, to deliver your order safely and securely to you.

INTERNATIONAL SHIPPING

We offer worldwide shipping through reputed logistics providers such as FEDEX, DHL, BRINKS and others to deliver your order safely and securely, at additional charges. Please contact our consultants for more details.